Returns, Refunds & Exchanges

For hygiene and practical reasons, personalized or monogrammed items, gift cards, and hygiene-sealed items that have been unsealed can’t be returned unless they’re faulty. If an item arrives faulty, we’ll always put it right.

The quickest way to exchange is to return the original item for a refund and place a new order for the size or style you’d like. If you’d prefer, email us at hello@mememae.com and we’ll happily guide you through it.

Email us at hello@mememae.com with your order number and the item(s) you’d like to return. We’ll reply with return instructions and, where applicable, a prepaid return label. Please don’t ship anything back before requesting a return, as unauthorized returns may be delayed.

To receive a full refund, items should be unworn, unwashed, and returned with all original tags and packaging, along with your order number or proof of purchase. Trying something on for fit is fine — just as you would in a shop.

You may return eligible items within 30 days of the date you received them, no reason required. This is more generous than the statutory minimum and applies to all customers.

Once we receive and inspect your return, we’ll notify you of its status and, if approved, issue your refund within 14 days using your original payment method.

For a change-of-mind return, return shipping is your responsibility. Where we provide a prepaid label, its cost is deducted from your refund; alternatively, you may return items yourself using a trackable, insured method at your own expense.

For a change-of-mind return, your refund includes the price of the returned goods plus the original outbound delivery cost up to our standard (least expensive) option. Upgrades to faster shipping aren’t refundable, and if your order qualified for free shipping there’s no outbound cost to refund.