Shipping Policy
Last updated: August 22, 2026
This Shipping Policy explains how and when We ship the Goods You order from MeMe Mae. It should be read together with our Returns & Refunds Policy and Terms & Conditions.
Order Processing
Our Goods are sourced to order. After You place an Order, We source and hand-inspect each item for quality before it is dispatched, rather than shipping from pre-held stock. Because of this, please allow up to 14 business days for Us to prepare Your Order before it ships. Most Orders are dispatched sooner; larger or multi-item Orders may take longer.
Order processing time is separate from delivery (carrier transit) time. Your total estimated delivery time is the processing time plus the transit time for Your location.
Shipping Methods and Costs
We offer flat-rate shipping. The exact shipping cost for Your Order is calculated and shown at checkout before You pay, based on Your delivery destination.
Free shipping may be available on qualifying orders within the United States; any order value required to qualify is shown at checkout.
Where We Ship
We currently ship within the United States, to Canada, and to select international destinations. The shipping options and costs available for Your address are shown at checkout. If checkout does not offer shipping to Your location, We are unable to ship there at this time.
Delivery Estimates
Any delivery dates or timeframes shown at checkout, in emails, or on this site are estimates only and are not guaranteed. Delivery times may be affected by carrier delays, customs processing, weather, holidays, and other factors outside Our control.
Delays
If, after You place an Order, We become aware that We cannot ship it within 30 days, We will notify You and give You the choice to either agree to the new estimated shipping date or cancel Your Order for a full refund. This does not affect any other rights You have under our Returns & Refunds Policy or applicable law.
Tracking
Where tracking is available, We will send You tracking details by email once Your Order has been dispatched. Please allow a little time after dispatch for tracking information to update with the carrier.
Customs, Duties and Taxes
International Orders may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are determined by the destination country and are the responsibility of the recipient. We have no control over these charges and cannot predict their amount.
Shipping Address
You are responsible for providing a complete and accurate shipping address. We are not responsible for Orders delayed, lost, or returned to Us because of an incorrect or incomplete address. If You notice an error in Your address, please contact Us as soon as possible and We will try to correct it before dispatch.
Lost, Damaged, or Incorrect Items
If Your Order arrives damaged, does not arrive, or is not what You ordered, please contact Us and We will make it right. See our Returns & Refunds Policy for how refunds, replacements, and return shipping are handled.
Contact Us
If You have any questions about this Shipping Policy, You can contact us:
- By email: hello@mememae.com
- Through our contact page