Returns & Refunds

Last updated: August 22, 2026

Thank you for shopping at MeMe Mae.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on returns, refunds and exchanges. The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Returns & Refunds Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to MeMe Mae.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to MeMe Mae, accessible from https://mememae.com
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Right to Return (Right of Withdrawal)

You may return eligible Goods within 30 days of the date on which You (or a third party indicated by You, other than the carrier) received them, without giving any reason. This 30-day period is more generous than the statutory minimum and applies to all customers.

To start a return, contact Us by email at hello@mememae.com with Your order number and the item(s) You wish to return. A clear statement of Your decision to return is sufficient; a model withdrawal form is available on request. We will reply with return instructions and, where applicable, a prepaid return shipping label. Please do not ship any Goods back before requesting a return, as returns sent without prior authorization may be delayed or not accepted.

Conditions for Returns

To receive a full refund, please return Goods in the condition You received them, which means:

• The return is requested within 30 days of delivery.
• The Goods have not been worn, washed, or used beyond what is necessary to establish their nature, characteristics and fit (in other words, as You reasonably would when trying something on in a shop).
• All original tags and labels are still attached.
• The Goods are returned in their original packaging.
• You can provide the order number or proof of purchase.

You will not lose Your right to return simply because Goods have been opened or tried on. However, We may reduce the amount of Your refund to reflect any diminished value of the Goods resulting from handling beyond what is described above — for example, items that have been worn, washed, damaged, or returned without their tags or packaging.

Non-Returnable Goods

The following Goods are exempt from the right of return and cannot be returned or exchanged, except where they are faulty:

• Goods made to Your specifications or clearly personalized (for example, monogrammed or custom-made items).
• Gift cards.
• Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• Goods which, after delivery, are by their nature inseparably mixed with other items.

Refunds

Once We receive and inspect Your returned Goods, We will notify You of the status of Your refund. If approved, We will issue the refund within 14 days of receiving the Goods back (or proof that You have returned them), using the same means of payment You used for the Order.

For a change-of-mind return, Your refund will include:

• The price of the returned Goods; and
• The original outbound delivery cost You paid, up to the cost of Our standard (least expensive) delivery option. If You chose a faster or more expensive delivery method, the additional cost of that upgrade is not refundable. If Your order qualified for free shipping, there is no outbound delivery cost to refund.

Return shipping for a change-of-mind return is Your responsibility. Where We provide a prepaid return label, its cost will be deducted from Your refund; alternatively, You may return the Goods yourself using a trackable, insured method at Your own expense. Any reduction for diminished value (see "Conditions for Returns") will also be applied. You will not incur any other fees for the refund.

If You have not received an approved refund within a reasonable time, please first check with Your bank or card issuer, as processing times vary, and then contact Us if the issue persists.

Exchanges

Ordered the wrong size or would like a different style? We are happy to exchange eligible Goods, subject to the conditions above. To request an exchange, contact Us at hello@mememae.com with Your order number and the item You would like instead.

For size or style exchanges We will provide a prepaid return label and ship the replacement to You at no additional charge (one exchange per item). Exchanges are subject to availability; if the item You want is unavailable, We will issue a refund instead. If You decide You would rather have a refund than an exchange, this is treated as a change-of-mind return and the refund terms above apply (including deduction of the return label cost and any diminished-value reduction).

Faulty, Damaged, or Incorrect Goods

If Goods arrive faulty or damaged, or if You received an item different from what You ordered, this is Our responsibility and the change-of-mind deductions above do not apply. Please contact Us at hello@mememae.com within a reasonable time of discovering the issue, with Your order number and photos where possible. We will cover the cost of return shipping and, at Your option, send a replacement or issue a full refund including all original delivery charges. This does not affect Your statutory rights, including any legal guarantee of conformity.

Gifts

If the Goods were marked as a gift when purchased and shipped directly to You, You will receive store credit for the value of Your approved return once the returned Goods are received. If the Goods were not marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give to You later, the refund will be issued to the gift giver.

Contact Us

If you have any questions about our Returns & Refunds Policy, or wish to request a model withdrawal form, You can contact us:

• By email: hello@mememae.com
• Through our contact page