Frequently asked questions

You’re welcome to check out as a guest, but creating an account lets you track orders, save your details for faster checkout, and keep a list of favourites for next time.

We’d love to hear from you. Email us any time at hello@mememae.com or use the form on our Contact page, and we’ll get back to you as soon as we can.

Once you’re logged in to your account, you can add pieces to your favourites so they’re easy to find when you’re ready to purchase or share your wish list.

Yes. We favour soft, breathable, cotton-rich materials precisely because they’re kind to little ones’ delicate and sensitive skin. Cotton also grows softer with every wash.

Yes — most of our cotton-rich pieces can be ironed on a low to medium heat. Turn the garment inside out and avoid pressing directly over any embroidery, buttons, or embellishments; a quick steam is a gentle alternative. Always check the individual care label first.

For the longest life, we suggest reshaping garments while damp and drying flat or on a low tumble setting. Gentle drying helps preserve the shape, softness, and delicate details of each piece.

Store clean, fully dry garments in a cool, dark place away from damp, ideally wrapped in acid-free tissue. This keeps treasured pieces fresh and ready to pass down to the next little one.

Turn the garment inside out and use a gentle or hand-wash cycle in a mesh laundry bag to protect embroidery, bows, and tulle. Lay flat to dry and iron on a low heat, avoiding direct contact with any embellishments.

To protect the fabric and finishing details, we recommend washing in cool water on a gentle cycle, turning items inside out, and avoiding bleach. Always check the individual care label, as some styles with embroidery or embellishments benefit from extra care.

Our pieces are crafted from soft, cotton-rich fabrics chosen for comfort against delicate skin and durability wash after wash. Thoughtful touches like collars, embroidery, and bows are what make each garment feel special.

Washing in cool water, turning items inside out, and drying away from direct sunlight all help keep colours rich and true. Avoiding bleach and harsh detergents protects both the colour and the fabric.

Because each piece is sourced and hand-inspected to order, please contact us at hello@mememae.com as soon as possible if you need to make a change or cancel. If your order hasn’t yet been dispatched, we’ll do our best to update it for you.

From time to time we share special offers and early access to new arrivals. The best way to hear about them first is to subscribe to our newsletter — we email no more than once a week.

Browse our Boys, Girls, or Shop All collections, choose the size you need, and add your favourites to the cart. When you’re ready, head to checkout, enter your shipping and payment details, and confirm your order. You’ll receive an email confirmation with your order number right away.

Yes. Checkout is fully encrypted and processed over a secure connection, so your card details are never exposed. We don’t store your full payment information on our site.

We accept all major credit and debit cards through our secure, encrypted checkout. Your payment details are protected at every step, and the exact options available to you are shown on the checkout page before you pay.

Absolutely. As soon as your order is placed you’ll receive a confirmation email with your order number and a summary of your items. If it doesn’t arrive within a few minutes, please check your spam folder or contact us at hello@mememae.com.

Of course. Simply enter the recipient’s address at checkout. If you’d like a gift receipt or have a special request, email us at hello@mememae.com and we’ll be glad to help.

Yes. Alongside our Boys and Girls collections, we offer thoughtfully designed unisex pieces that work beautifully for any little one and make wonderful gifts.

We do. Our two-piece sets and coordinating styles are perfect for creating a put-together look, sibling photos, or special occasions where you’d like little ones to match.

Yes — from formal dresses and princess styles to smart two-piece sets, our special-occasion pieces are made for christenings, weddings, birthdays, and milestone photographs.

We introduce new arrivals every week. Subscribe to our newsletter to be among the first to see each new collection — we email no more than once a week.

Our collections span onesies, dresses, rompers, cardigans, jackets, trousers, and two-piece matching sets, in styles from everyday to formal — including floral, tulle, princess, vintage, and denim designs for both boys and girls.

Our heirloom-quality, cotton-rich pieces are made to be treasured and passed down, which makes them a meaningful gift for births, christenings, and first birthdays. A slightly larger size lets the little one grow into it.

Because many of our pieces are produced in small, considered runs, popular styles can sell out. Some are restocked and others are seasonal, so if there is something you love, we recommend ordering it while it’s available. Subscribe to our newsletter to hear about restocks and new arrivals first.

For hygiene and practical reasons, personalized or monogrammed items, gift cards, and hygiene-sealed items that have been unsealed can’t be returned unless they’re faulty. If an item arrives faulty, we’ll always put it right.

The quickest way to exchange is to return the original item for a refund and place a new order for the size or style you’d like. If you’d prefer, email us at hello@mememae.com and we’ll happily guide you through it.

Email us at hello@mememae.com with your order number and the item(s) you’d like to return. We’ll reply with return instructions and, where applicable, a prepaid return label. Please don’t ship anything back before requesting a return, as unauthorized returns may be delayed.

To receive a full refund, items should be unworn, unwashed, and returned with all original tags and packaging, along with your order number or proof of purchase. Trying something on for fit is fine — just as you would in a shop.

You may return eligible items within 30 days of the date you received them, no reason required. This is more generous than the statutory minimum and applies to all customers.

Once we receive and inspect your return, we’ll notify you of its status and, if approved, issue your refund within 14 days using your original payment method.

For a change-of-mind return, return shipping is your responsibility. Where we provide a prepaid label, its cost is deducted from your refund; alternatively, you may return items yourself using a trackable, insured method at your own expense.

For a change-of-mind return, your refund includes the price of the returned goods plus the original outbound delivery cost up to our standard (least expensive) option. Upgrades to faster shipping aren’t refundable, and if your order qualified for free shipping there’s no outbound cost to refund.

Free shipping is available on qualifying orders within the United States. The order value required to qualify (currently orders over $200) is shown at checkout.

Where tracking is available, we’ll email your tracking details as soon as your order is dispatched. Please allow a little time after dispatch for the carrier’s tracking to begin updating.

Our garments are sourced to order and hand-inspected for quality rather than shipped from pre-held stock, so please allow up to 14 business days for us to prepare your order before it ships. Most orders are dispatched sooner; larger or multi-item orders may take a little longer.

We offer flat-rate shipping, and the exact cost for your order is calculated and shown at checkout based on your delivery address before you pay.

We’re so sorry. Please contact us at hello@mememae.com with your order number and a photo if possible, and we’ll make it right with a replacement or refund. See our Returns & Refunds Policy for full details.

If we become aware that we can’t ship your order within 30 days, we’ll contact you and give you the choice to accept a new estimated date or cancel for a full refund. Your rights under our Returns & Refunds Policy are unaffected.

Please provide a complete, accurate address at checkout, as we can’t be responsible for orders delayed or lost due to an incorrect address. If you spot a mistake, contact us at hello@mememae.com as soon as possible and we’ll try to correct it before dispatch.

Your total delivery time is our processing time (up to 14 business days) plus carrier transit time for your location. Any dates shown at checkout or in emails are estimates and can be affected by carrier delays, customs, weather, and holidays.

We currently ship within the United States, to Canada, and to select international destinations. The shipping options and costs available for your address appear at checkout. If checkout doesn’t offer shipping to your location, we’re unable to ship there at this time.

International orders may be subject to import duties, taxes, and customs fees set by the destination country. These charges are the responsibility of the recipient, and we’re unable to predict or control their amount.

Our sizing follows standard age-and-measurement ranges from Newborn to 10–12Y. If you have a specific fit question, reach out to hello@mememae.com and we’ll help you choose the most comfortable option.

Our garments are designed to sit true to size with a comfortable, child-friendly fit. If you’re unsure about a particular style, check the measurements on the product page or email us at hello@mememae.com and we’ll advise.

We recommend going by your child’s current height and weight rather than age alone, as babies and children grow at their own pace. Each product page includes sizing guidance to help you find the best fit.

Measure height from head to heel with your child standing straight, and note their weight. For fitted styles, a quick chest and waist measurement helps too. Compare these to the product page’s sizing details for the best match.

When a little one is between sizes, we generally suggest sizing up. It gives a touch of growing room and keeps our heirloom pieces wearable for longer.

For a newborn gift, many parents appreciate a slightly larger size (such as 3–6M) so the piece can be worn a little longer. When in doubt, sizing up is a safe and thoughtful choice — and a gift receipt makes exchanges easy.

Our collections run from Newborn (3–6M) all the way through 10–12Y, so you can dress little ones from their earliest days through childhood.